| Tier | Definition | Action |
|---|---|---|
| 1 | High importance | Hill to die for, spend great effort to convince stakeholders. Take as much time as necessary, and escalate to Lead if required. |
| 2 | Medium importance | Explain the rationale and escalate to Senior if cannot resolve. Time box 2~3 weeks max on this. |
| 3 | Low importance | Explain the rationale but time box 3 days max on this. |
| Area | Tier | Rationale | Policy | Sample scenario | Sample Script |
|---|---|---|---|---|---|
| Accessibility | 1 | Company’s commitment to accessibility is a core value | Accessibility issue is non-negotiable without level 2 or above executive approval | Stakeholders want to skip the accessibility requirement | Hi XXX, |
We understand that catering to the accessibility requirement might cause project delays by x weeks… | | Design system | 2 | Design and code are now aligned. Creating custom components without approval will increase code & design debt | Use the new toolkit for all new projects | Stakeholder does not want to adapt to the new toolkit | Hi XXX,
We understand your point about your market is different and therefore… | | Consistency | 2 | <Type your rationale here> | <Policy to support this area> | | | | Research | 2 | <Type your rationale here> | <Policy to support this area> | | |